CRM: Customer Relationship Management Customer Relationship Management System (CRM)

What is a Customer Relationship Management (CRM) System?

It is a system that centrally manages all customer-related information, such as lead and existing customer data, negotiation history, purchase history, and follow-up status. By referencing and analyzing the accumulated information, it enables continuous improvement of strategies and builds better customer relationships, ultimately supporting the enhancement of sales performance.

Ideal for companies and managers facing these challenges:

  • Customer information is managed individually, making centralized management impossible.
  • Information is siloed with specific individuals, preventing efficient access to necessary data.
  • Unable to formulate effective strategies due to a lack of visibility into real-time customer status.
  • Few systems available that can support international staff (global compatibility).
  • Difficulty in integrated promotion across multiple organizations even after implementation.
  • Hard to integrate with existing systems like payroll or attendance management.

Customer Relationship Management System (CRM)Main Functions

  • Customer Information Management

    • Leads
    • Existing Customer Information

  • Service Management

    • Product Information Management
    • Service Information Management

  • Progress Management

    • Negotiation History
    • Negotiation Status Management
    • Negotiation Analysis

  • Schedule Management

    • Registration
    • Schedule Alerts
    • Google Calendar Integration

  • Performance Management

    • Sales Management
    • Target Setting
    • Analysis Functions
    • Reporting Functions

  • Customer Analysis

    • Analysis using history and status
    • Analysis using feedback information

  • Email Management

    • Bulk Email Delivery
    • Automated Email Delivery

  • My Page

    • Admin Permissions
    • Alert Email Settings
    • SNS Integration

  • Third-party Integration

    • Accounting Software
    • Business Card Management Tools
    • Google Calendar Integration

With Pastoral Dog's offshore contract development, We eliminate post-implementation issues like
"unable to master features" or
"not being utilized at all"!

Please consult us first regarding your budget, optimal features for your company, ease of use, configuration flexibility, feature sufficiency, ease of implementation, organizational compatibility, support structure, third-party integrations, customization, version upgrades, and multi-device (smartphone/tablet) support.

Feel free to reach out
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Customer Relationship Management System (CRM)Service Flow

  • 1. Inquiry

    Please contact us via the inquiry form. We will review your request and a representative will get back to you shortly.

  • 2. Hearing

    The project manager will contact you by phone or visit your office to discuss the details of your request, schedule, and budget in more depth.

  • 3. Proposal & Quotation

    Based on the discussion, we will propose the project team structure, operational methods until release, and a cost estimate.

  • 4. Contract Conclusion

    We will prepare a draft contract for your review. If there are no issues, the contract will be formally concluded.

  • 5. Project Kick-off

    The project will officially begin following the conclusion of the contract.

Flexible System Implementation & Development by Pastoral Dog Our professionals support system implementation and development tailored to your needs.

Pastoral Dog offers three styles of system implementation and development: Package Implementation, Full Scratch Development, and Customized Development which sits between the two. After understanding your specific customer management and business needs, we propose a system that includes only the necessary functions.

For Example

CRM System for PR Professionals "PR Connect"

CRM System for PR Professionals "PR Connect" For instance, we provide "PR Connect" , a CRM system built specifically for PR professionals.
"PR Connect" eliminates the "black box" of PR activities and promotes operational efficiency through a specialized tool. Please contact us via the form below to learn more.

Optimal Realization
of
Customer Needs

Based on budget, ideal featureset, organizational and support structure,

system integration, multi-device (smartphone, tablet) support, and more,
We will provide an ideal package catering to your challenges, problems, and needs.

Contact Us